A: In most of cases, you will receive your order within 7 days after confirmation.
A: Yes. All our goods are wrapped by Japanese pattern paper. It is free.
A: Yes. You can give an alternate address in the Shipping Information area during checkout. However, the billing address that you provide must match the address where your monthly credit card statement is sent.
A: Yes, JapaneseHandCraft wholesales for high volume orders. Please contact us.
A: Unfortunately, not yet. JapaneseHandCraft is planning to make some catalogs for the Christmas season (October).
A: We accept all major credit cards via PayPal payment system.
A: Yes. By using PayPal, you can pay in U.S. Dollars, Canadian Dollars, Euros, Pounds Sterling, and Yen.
A: Yes. When you press the "add to cart" button, you are taken to Paypal secure servers. Secure socket layer (SSL) technology using 128-bit encryption provides you with the highest level of security available on the Internet.
A: Because Paypal acts as our authorized credit card processor, the transaction is between you and Paypal. That is why "Paypal" appears on your statement.
A: Shipping fees are free.
A: You may be subject to taxes and import duties, which are levied once a shipment reaches your country. Additional charges for customs clearance must be paid by you as we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. Please contact your local customs office for further information. Additionally, when ordering from JapaneseHandCraft.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
A: Yes. We will send you a tracking number when your order has been shipped. You can track the location of the package through the EMS website.
A: We use bubble or foam wrap to protect and ship your items in sturdy cardboard boxes.
A: If you are unsatisfied for any reason, you may return your purchase immediately for a full refund. Your purchase and shipping costs will be refunded to you after the item has been returned to our office in Japan.
See our 7 days Return Policy for details.
A: Please keep the item and all packaging materials (box, filler, and wrapping) and contact JapaneseHandCraft as soon as possible. These items are necessary for us to initiate a claim against the postal carrier.
JapaneseHandCraft will issue a full refund of the purchase price, all shipping charges to the buyer (including any duties paid), and all return shipping charges if we request to have the item sent back to us.
A: Please contact JapaneseHandCraft as soon as possible. We will issue a full refund of the purchase price, all shipping charges (including any duties paid), and all return shipping charges.
A: Ceramics with gold or silver patterns should never be used in the microwave. Most ceramics can be used in microwave. But, JapaneseHandCraft advises customers to avoid microwaving fine pottery in order to keep it in best condition.
A: We recommend washing all fine ceramics by hand with a soft sponge. JapaneseHandCraft advises customers to avoid machine washing fine pottery in order to keep it in best condition. If you do use a dishwasher, the surface of pottery might gradually dull over years of use.